Shipping & Returns

Shipping & Returns Conditions

1. Availability and delivery

1.1 We endeavour to dispatch your order within 5 days of receipt of the same provided your order is received before 2.30pm. If your order is received after this time or is received over the weekend or on a bank or public holiday then it will be dispatched the next business day. During periods of excessive demand or under other exceptional circumstances these time indications may increase.

 

1.2 In the unlikely event of an item forming part of your order being out of stock we will inform you of this by email and provide you with an indication of when we may expect that item to arrive back in stock. You will be given the opportunity to cancel that part of the order if you so wish. For the avoidance of doubt you shall not be charged for that part of the order until it is dispatched.

 

1.3 We use various different couriers and the choice of courier will depend on the postage chosen and the size and weight of the order. All orders may require a signature on delivery. Delivery is usually within 2-3 working days from dispatch. International delivery times will be dependent on the destination, usually the orders arrive within 7-14 working days.

 

1.4 Please note that the dispatch estimates indicated above are merely estimates and not guarantees and as such should not necessarily be relied upon.

 

1.5 Your delivery may require a signature. If you are not likely to be at home to sign for your delivery we would suggest that you choose to have your order delivered to your work or an alternative address at the time of ordering.

 

1.6 Where the carrier fails to make a delivery to you, either because you were not available at the address provided when the carrier attempted to deliver your order and did not collect the order within the time limit set by the carrier or because the address you provided is incorrect or does not exist, and as a result your order is returned to us, we will make a charge not exceeding £5 for domestic shipments and £20 for international shipments to cover the costs that we incur in sending your order and paying for its return. Upon receiving your returned order we will issue you with a refund for the amount remaining after the deduction of the aforementioned charges. We are unable to resend returned orders but if you still require the items please reorder. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly.

 

1.7 In the unlikely event of your order not arriving please note that Royal Mail will not consider it lost until 21 days from the date of dispatch have passed and we cannot resend the missing order until after this time. In the case of international deliveries we cannot accept the same as lost until 30 days from the date of dispatch have passed.

 

 

2. Our refunds policy

2.1 If you claim that the Product is damaged or defective, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the damaged or defective Product. Products returned by you because of damage or a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us up to the cheapest method of recorded delivery available. Please note that we will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.

 

2.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

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